Your Baking Partner
We are committed to providing prompt support and customized services to ensure your baking journey is worry-free.
Always ready to serve you
Contact Us
If you encounter any questions or need support, please do not hesitate to contact us. We promise a prompt response to ensure your needs are met.
Taiwan: web@yungcheng.com
China: judychiu@yungcheng.com.cn
Taipei Headquarters
1F., No. 23, Dongfeng St., Da'an Dist., Taipei City 106 , Taiwan
02-2709-1650
Taichung Branch
No. 28, Zhengfu St., West Dist., Taichung City 403 , Taiwan
04-2372-6806
Kaohsiung Branch
No. 6, Xinzheng Rd., Lingya Dist., Kaohsiung City 802 , Taiwan
07-722-4507
Contact Us
Fill out the form below to contact us.
(FAQ)
Here, you can find answers to some frequently asked questions to help you quickly resolve issues.
How long is the shelf life of the product?
Do you provide product samples for testing?
If the product description is unclear, how can I obtain more information?
How can I check if the product is in stock?
How long after payment will the order be shipped?
How can I track my order?
Can the ordered products be shipped overseas?
What should I do if I encounter payment issues?
Do you offer free shipping with a minimum purchase?
How is shipping calculated?
Can I return the product?
What should I do if the product is defective?
What are the return policies?
- For full returns, the shipping fee and a 30 TWD bank handling fee will be deducted, and the refund will be processed within 14 business days.
- If a return is processed, we will deduct any applicable shipping fees from the refund amount.
- Products are not samples, so please keep the packaging intact for returns. If the product has been opened or the packaging cannot be restored to its original condition, it will be considered purchased, and no refund will be issued.
- For returns or exchanges, please contact us within 2 days of receiving the product. Requests made after 7 days will not be accepted. Please include the invoice with the return.
Still have questions?
We hope these FAQs help you better understand our services and products. If you have any other questions, please feel free to contact our customer service team at any time.